ARNAL is a group of companies that has been operating since 1971 and is dedicated to the sector of Professional Services at national level. For this purpose, it offers its clients a high degree of experience and professionalism in order to provide an efficient service of the highest quality. ARNAL continues to conduct its transformation with the aim of adapting to the new needs of the market and society, in order to be a reference model in professional knowledge, service and innovation. The transformation of the three lines of business, BPO and Legal Services, Real Estate, Business Consultancy and Law Firm, has been deepened to provide them with a more modern structure and organisation and to implement recent technologies in a more comprehensive manner. The Management of ARNAL understands that current times require an important adaptation of the provision of services and, in addition, the market environment, as well as the volume that has been acquired, require enhancing everything related to the brand, internal organisation, technology and market positioning. The changes undertaken do not change anything, on the contrary, they reinforce the company’s commitment to quality and to obtaining a high degree of satisfaction from our customers, whether they are financial institutions or their clients. Aware of the importance of our commitment to quality and customer satisfaction, we structure our development through a Quality Management System in accordance with the UNE-EN-ISO 9001:2015 standard, based on the following principles:
- COMMITMENT to our clients and interested parties, always complying with their demands and requirements in order to meet their needs, respecting the applicable legal requirements and with other requirements to which the organisation subscribes, always maintaining an ethical and responsible behaviour.
- Identify the context of our organisation and determine the risks and opportunities in order to achieve CONTINUOUS IMPROVEMENT within the organisation. Upholding QUALITY as a strategic element in the organisation and raising awareness and motivating professionals about the importance of the implementation and development of a quality system.
- We understand that professional services, in their most current version, need a deep INNOVATION component, not just in combination with the scope of the use of technologies, but also in the search for new formulas to provide services, more in line with the expectations that clients have about our performance.
- COMMITMENT of all personnel to the achievement of our internal objectives and involving each and every one of the employees in the improvement of the company, WORKING AS A TEAM.
- PERSONALISED ATTENTION, since each of our clients has a person or contact department that will manage their case and will assist, inform and advise them at any point of the process. They will be at their disposal to clarify any doubts that may arise.
- Develop and promote comprehensive prevention, through the active protection of the health and safety of employees.
- The human team that makes up ARNAL has a high degree of knowledge and extensive EXPERIENCE, which guarantees a high level of professionalism throughout the process. We have technological tools that allow us to monitor and control the work process to avoid errors and malfunctions, providing a better service and better information to our customers.
To do all of this, the General Management establishes all the means and resources necessary to implement them, as well as for this policy to be known, understood and put into practice by all levels of the organisation. Barcelona, 24 April 2019